Privacy Policy
Last updated: 12/11/2024

At Cashneu, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services through our website, mobile application, web application, or any other digital platform (collectively, the “App”). By accessing or registering on the App, you agree to the terms of this Privacy Policy and provide your consent for the use and disclosure of your personal information as described herein. If you do not agree, please refrain from using the App.

1. Definitions

• “Cashneu,” “We,” “Us,” “Our” refers to ICS E SERVICES INDIA, the parent company operating the Cashneu brand.

• “You,” “Your,” “User,” “Customer” refers to the users of the App.

• “Personal Information” refers to data that can identify an individual, directly or indirectly, including sensitive personal data as defined under applicable Indian laws.

2. Scope

This policy applies to all personal and sensitive personal information collected, stored, and processed by us, whether digitally or in physical form. This policy applies to all services offered through the Cashneu App and related platforms.

Note: Our services are intended for users aged 18 and above.

3. Information We Collect

We collect information that you voluntarily provide or that is required to offer our services. This may include:

• Personal Details: Full name, date of birth, gender, nationality, address.

• Contact Information: Email address, phone number.

• Government IDs: PAN, Aadhaar, GSTIN.

• Financial Information: Bank details, UPI IDs, credit/debit card info, transaction data.

• Biometric & KYC Data: Photographs, signatures, ID documents.

• Device Information: IP address, browser, OS, mobile device identifiers.

• Other: Business details, communication records, support inquiries.

We may also collect technical data such as cookies, app usage analytics, and geolocation data (for fraud prevention and compliance purposes).

4. Device Permissions

When you use our App, we may request permissions including but not limited to:

• Camera – For KYC and document scanning.

• Location – To validate banking transactions and prevent fraud.

• Contacts – To autofill invoice/contact information.

• Storage – To save invoices, reports, or offline data.

• SMS/Phone State – To autofill OTPs or enable telecom-specific services.

You may revoke these permissions anytime through your device settings.

5. How We Use Your Information

We use your data for:

• Account creation and KYC verification

• Processing transactions and payments

• Customer support and grievance redressal

• Detecting fraud and ensuring secure access

• Compliance with applicable laws and financial regulations

• Product development and analytics

6. Information Sharing and Disclosure

Your data may be shared with:

• Regulatory bodies (as required by law)

• Financial institutions (e.g., banks, NBFCs, PSPs) for service enablement

• Technology partners and service providers under strict confidentiality agreements

• Law enforcement agencies, if required by court orders or legal processes

We do not sell or rent your data to third parties for marketing.

7. Data Retention

We retain your information as long as your account remains active or as required by law. Upon deactivation, we may retain your data for up to 12 months for audit, dispute resolution, and regulatory compliance.

8. Data Security

We implement industry-standard security practices including:

• Secure socket layer (SSL) encryption

• Role-based data access

• Regular security audits and server monitoring

• Secure infrastructure for payments and sensitive data handling

However, no system is fully immune to security risks, and you agree to use the App at your own risk.

9. Your Rights

You may:

• Request access to your personal information

• Correct or update your data

• Withdraw your consent at any time

• Raise concerns about data usage

To exercise these rights, contact us at: [email protected]

10. Cookies and Tracking

We use cookies and tracking technologies to improve user experience, analyze usage, and display personalized content. You can manage cookie preferences in your browser.

11. Links to Third-Party Sites

Our App may contain links to third-party websites. Cashneu is not responsible for the privacy practices or content of these external platforms. Please review their privacy policies before sharing your data.

12. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and your continued use of the App signifies your acceptance.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Grievance Officer
ICS E SERVICES INDIA
Office No. B19, Ground Floor, FIEE Complex, A-19, Block A, Okhla Phase II,
Okhla Industrial Estate, New Delhi, Delhi 110020, India
Phone: +91 011 69311064
Email: [email protected]

Contact Us

If you have any questions or feedback regarding this Privacy Policy, please write to us at:

📧 Email: [email protected]
📍 Address: Office No. B19, Ground Floor, FIEE Complex, A-19, Block A, Okhla Phase II,
Okhla Industrial Estate, New Delhi, Delhi 110020, India
📞 Phone: +91 011 69311064